Several questions have come in recently regarding our return policies - we are working to get these posted to the on-line store, but until we can get those up, we wanted to go ahead and post them here to the Clubs Blog where you can refer back to them as often as you need.
- Refunds are not available for download purchases. If there is a problem with the download purchased, a store credit will be issued. Problems must be reported no later than 30 days from purchase date.
- Any shipping discrepancies or damages must be reported within 30 days. Defective and damaged materials should be returned within 30 days after notifying Kids 4 Truth.
- Unused merchandise returned in clean, salable condition with no signs of use within 90 days of invoice date will be credited to your account, or refunded. No credit will be issued for materials returned after 90 days. Books will only be accepted if they are unopened. The customer is responsible for shipping charges on returns, as well as any new merchandise being shipped as an exchange.
- There is a 15% restocking fee on all items returned.
- Please allow 2 weeks for credit to be issued for returned merchandise.
If you have any questions at all, don't hesitate to contact us at clubs@kids4truth.com.